Getting Started Guide
It’s easy to get started, and you’ll earn incentive points just for signing up.
Important: Stanford is now partnering with Virgin Pulse to deliver its annual BeWell incentives program. You’ll see the Virgin Pulse logo on the web-based platform, mobile app, and some communications.
Here are the simple steps to follow to start using the platform and app.
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STEP 1 Initially, you'll need to sign into the BeWell platform via SSO from your computer (or from a web browser on your phone or tablet) and set up your profile. Note that the platform works best using Chrome or Firefox. For more information about SSO, visit the University IT website. |
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STEP 2 If you want to use the mobile app to track your progress, download and install it on your device. Look for the Virgin Pulse app wherever you get your apps. |
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STEP 3 Enter your Stanford email only and press enter. (Do not enter a password on this screen.) |
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STEP 4 Continue with SUNet ID and password. |
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STEP 5 You may be asked to verify your identity through DUO. If so, follow steps for verifying your identity. |
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Optional Steps
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Get connected If you use an activity tracker, follow the steps in the BeWell app to sync it and earn incentive points for the things you already do every day. (See detailed instructions at right.) |
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Get encouragement Set daily reminders to spur you on toward your wellness goals. |
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Personalize Your Experience and Earn Additional Points
The first time you sign in, you can set your language preference, time zone, and gender identity.
Build your custom profile. Add a photo, flesh out your goals, email preferences, and add work details and more.
If you like…
- Sync a device or record your activities manually in the platform under the stats and healthy habits tabs.
- Take the optional Health Assessment.
- Explore and sign up for programs that match your interests.
Syncing Your Device in the Mobile App
Step 1: Go to “Profile” in the menu and choose “Devices and Apps.”
Step 2: Choose the device or app you want to sync and click on “Connect.”
Compatible devices include:
- MyFitnessPal
- Apple Health
- STRAVA
- Whil
- Google Fit
- Polar
- Fitbit
- Samsung Health
- Nuyu
- Virgin Pulse Max Buzz
Step 3: Depending on the connected app, sign in or be connected automatically.
Need help?
If you have questions about the Virgin Pulse platform and/or mobile app, get help online at virginpulse.zendesk.com. You can also call the Virgin Pulse help desk at 1-844-207-9672 Monday through Friday, 5 a.m. to 5 p.m. PT, or email support@virginpulse.com.
Register for an appointment to get support with BeWell platform set-up from a BeWell team member.
For assistance with BeWell, Healthy Living, or Lifestyle Coaching, please submit a ServiceNow ticket.