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Got questions?
We’ve compiled answers to common questions in this FAQ.
Submit a ticket
Submit a ServiceNow ticket for assistance with BeWell, Healthy Living, or Lifestyle Coaching.
Help with BeWell platform or mobile app
If you have questions about the BeWell platform and/or mobile app powered by Personify Health, get support online at support.personifyhealth.com. You can also call the Personify Health help desk at 1-888-671-9395 Monday through Friday, 5 a.m. to 5 p.m. PT, or email support@personifyhealth.com.
Note: Due to an update with BeWell’s new SSO link, we are kindly requesting employees to update any bookmarks you have saved in your web browser to the new link. A redirect is currently in place; however, it will no longer be valid after January 2025.
Additionally, if your mobile device does not have automatic updates enabled, you will need to manually update the app via the Google Play Store for Android or the App Store for iOS devices. Once you have updated and opened the mobile app for the first time, you will be prompted to sign in using your SUNet ID. While the name will change, the same great resources you know will continue, and you’ll still be supported by the same dedicated team.
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