Frequently Asked Questions

Each year, the BeWell program begins on Jan. 1 and ends on Nov. 30.

Incentives are paid out within two pay periods after completing each reward increment.  You must still be a benefits-eligible Stanford University employee at the time of payout to receive the incentive.

Dozens of free activities are available throughout the year to help you focus on your well-being and earn your incentive. Example activities include Wellness Check-in, registering for free Healthy Living classes and on-demand webinars, tracking sleep and physical activity, participating in BeWell events, taking advantage of free personal training and fitness assessments, becoming a BeWell Champion, attending Champion activities, and more. Explore the Wellness Activities page for more ideas.

Sign in to your BeWell account on your browser or mobile device and select Stats on the home screen to see what you can track on the platform. You can track manually by entering your information, or you can connect a device or app to track some things automatically. For instructions on how to sync your device, visit the BeWell Account Setup guide.

If you choose to track your activities manually, you can track your current day or past activity; however, you will only receive points for activities tracked within the last 14 days.

Sign in to your BeWell account, and you’ll see a rewards progress bar at the top of the page. For a detailed view of your rewards, go to the Rewards page. Scroll down for a detailed breakdown of points earned for each wellness activity and opportunities to earn more.

Navigate to Rewards and select Earnings history to view a list of redeemed voucher codes, the day they were redeemed, and the points associated with each.

In the BeWell platform, click on Health and then select Surveys from the top navigation bar to access the Health Assessment survey. 

Once you complete your Health Assessment, you can view or re-take the survey at any time.

Log into your BeWell account. Navigate to Programs, then Wellness Check-in. Select Start Now to schedule an appointment time and coach. You may return here to access appointment details or to make changes to the appointment.

There’s a 24-hour cancellation policy, and participants can cancel/reschedule through our appointment scheduling system. If you need to cancel your appointment within the 24-hour window before it is scheduled, submit a ServiceNow ticket.

Yes, there is a mobile app. However, before using it, you must sign into the BeWell platform via SSO from your computer – or an internet browser on your phone – and set up your profile. Then, you can download the Personify Health app from the Apple Store or Google Play.  You’ll also earn 1,000 points toward your incentive the first time you sign in from the mobile app. Get more tips in the BeWell Account Setup guide.

Yes, the Personify Health platform meets Stanford’s rigorous security standards and the highest standards for managing security risks and protecting health information. For more information, see the BeWell Privacy Notice.

You may begin participating by signing into the platform and setting up your profile two weeks after your start date.

The BeWell incentive program is available to all benefits-eligible Stanford University employees.

No, it is not required that you be enrolled in the university's medical benefits to participate in BeWell.

You must still be a Stanford University employee at the time of payout to receive your incentive. 

Spouses are not eligible to participate in the BeWell program. However, spouses are welcome to participate in all  Healthy Living offerings.

Retirees are not eligible to participate in the BeWell program; however, they are welcome to participate in all Healthy Living offerings.

BeWell is not included in your Stanford benefits package. Although you are not eligible to participate in the BeWell incentive program, you are welcome to register for all Healthy Living offerings.

Hospital employees have a separate wellness program. Please visit the HealthySteps to Wellness website to learn more.

Once you are signed into the platform or mobile app, navigate to Programs and select Stanford Healthy Living. Select 'Start Now' to access  the Healthy Living registration page, explore offerings, and register.

You can earn the full 30,000 points required for your BeWell incentive through Healthy Living offerings. The point breakdown can be found on the Wellness Activities page.

Yes. Your points for Healthy Living and Stanford Recreation and Wellness offerings are automatically added once attendance has been uploaded. You do not need to join through the wellness platform to receive your points. Points are awarded two to four weeks after the activity is completed.

Attendance is required to receive points for all Healthy Living classes. Specific attendance requirements vary by class and are communicated in the class description and confirmation email.

Some Healthy Living classes are recorded, and the class descriptions state which classes will be recorded. If a class is recorded, registered participants are provided with a temporary link to the recording, which remains active for one week following the class. You can earn points by either attending the live class or watching the recording. 

Select Healthy Living on-demand webinars are also available as a free resource through Healthy Living. To receive incentive points, you must log in with your SUNet and watch at least 80 percent of the webinar recording.

Classes with a specified date range are held weekly unless otherwise stated in the class description.

The costs of all Healthy Living classes are listed on the Healthy Living registration site. You can find free Healthy Living classes by typing “free” in the search field at the top of the registration site.

Currently, there is no way to search or sort by cost; however, the cost of each Healthy Living class is clearly listed on the Healthy Living registration site.

The points for each type of Healthy Living offering are listed on the Wellness Activities page of the BeWell website, the Healthy Living program card on the BeWell platform, and the Healthy Living registration page under offerings by type.

The Staff Training Assistance Program (STAP) provides reimbursement for any training activity directly related to your job or a career development effort. Stanford Healthy Living offerings are also eligible for STAP funds. Regular or fixed-term employees working 50 percent time or greater are eligible for STAP. Faculty, students, temporary employees, retirees and other non-staff university affiliates are not eligible for STAP funds.

All Healthy Living offerings can be paid using STAP funds or a credit card. If you are not eligible for STAP or do not have enough STAP to cover a class, you may complete your registration with a credit card. Please note that you must register for Healthy Living offerings by 5 p.m. PT on Aug. 30 to apply your STAP funds from the current fiscal year.

All Healthy Living offerings are available to postdocs and faculty.

The At-A-Glance is a one-page document of all Healthy Living classes for the current quarter.

Visit the Healthy Living registration site and log in with your university ID (SUNet) in the upper-right corner. Then select your dashboard in the upper-right corner. You will see a list of all the Healthy Living offerings you have registered for during the current year and the points status for each offering.

Yes, Healthy Living offers evidence-based wellness apps, including Headspace, Sleepio, Weight Watchers (WW), and more. To view the full list of wellness apps, go to the Healthy Living registration site, choose Offerings by Type, and select Wellness Apps.

Links to cancel or reschedule are located in a participant’s appointment confirmation and reminder email(s). Participants can cancel or reschedule their appointments through their dashboard on the Healthy Living website, but there is a 24-hour cancellation policy in effect. Please notify your coach or submit a SNOW ticket if you need to cancel your appointment within the 24-hour window prior to your appointment. That session may be considered a forfeit and may impact your ability to receive points. 

To cancel a Healthy Living class, please submit a ServiceNow ticket. You must contact Healthy Living at least 24 hours before your first class or coaching appointment to receive a refund or credit. All app purchases are final – there are no credits or refunds for apps. A $10 processing fee will be charged for all credit card refunds.

You can earn points for all physical activity by tracking it on the BeWell platform. Click on Stats on your BeWell platform and add steps, workouts, and more. You can enter information manually or sync your device to earn points automatically through your daily movement.

You can earn a maximum of 26,000 points by participating in BeWell-eligible classes, passes, personal training, and fitness assessments offered through Stanford Recreation and Wellness. The point breakdown is listed on the Wellness Activities page.

Earn points daily by tracking your physical activity and sleep using a device synced to your BeWell account. BeWell’s mobile app, powered by Personify Health, makes tracking easy. For instructions on how to sync your device and apps, visit the BeWell Account Setup guide.

Login to the BeWell platform, select Program, then click on Recreation and Wellness Offerings. Click on the links in the description to go to the offering you are interested in, or select Start Now to visit the Stanford Recreation and Wellness website to explore and register.

You can earn 5,000 points for each Cardinal, Cardinal Plus F45, Virtual Group Fitness Pass, or Faculty/Staff class you sign up for, for a maximum of 20,000 points per year. Please allow up to four weeks after the end of the quarter for this activity to show as completed.

Free fitness assessments are available to BeWell-eligible faculty and staff at the Arrillaga Center for Sports and Recreation (ACSR), located at 341 Galvez Street, and the Stanford Redwood City Recreation and Wellness Center, situated at 900 Warrington Ave. BeWell participants are eligible to participate in two fitness assessments per calendar year. To register, log in to the BeWell platform, select Programs, find Stanford Recreation and Wellness, and click on Fitness Assessment.

There’s a 24-hour cancellation policy, and participants can cancel/reschedule through the appointment scheduling system. If you need to cancel your appointment within the 24-hour window prior to its scheduled time, please contact facultystaffwellness@stanford.edu.

Stanford Recreation and Wellness offerings are available to all Stanford employees at the same price, regardless of BeWell participation. For more information on group fitness options for faculty and staff, please visit the Stanford Recreation and Wellness website. 

You can only earn points for personal training through the free BeWell-eligible personal training with Stanford Recreation and Wellness. However, you can earn points toward your incentive for any physical activity as long as you track it in the BeWell platform, either manually or automatically by syncing your device.

Please submit a ServiceNow ticket for any questions about Stanford Recreation and Wellness.

Points for any activity completed through Stanford Recreation and Wellness will show up in your BeWell account four weeks after the end of the quarter.

Submit a ServiceNow ticket for BeWell or Healthy Living. 

If you have questions about the BeWell platform and/or mobile app powered by Personify Health, get help at support.personifyhealth.com. You can also call the Personify Health help desk at 1-888-671-9395 Monday through Friday, 5 a.m. to 5 p.m. PT, or email support@personifyhealth.com.

For questions about Stanford Recreation and Wellness offerings, please submit a ServiceNow ticket.